Return address:
ED Tankstelle Grunow
zH Yannick Rocha Viveiros
425 post office
Auerstraße 31
54608 Bleialf
Germany
The buyer/customer pays for the return shipping. For environmental reasons, we would ask you to only send returns with a value of at least € 10. If you want to return a single item with a value of less than 10 € to us, please contact our customer service beforehand at yamira86@hotmail.com or +32 479 03 00 41 and we will find a solution. 🙂
Delivery Terms
The goods will be sent as soon as possible after receipt of payment has been confirmed. The dispatch takes place on average after 4 days at the latest. The provider sends the order from its own warehouse. The customer will be informed immediately of any delays. If the provider is not responsible for a permanent obstacle to delivery, in particular, due to force majeure or non-delivery by its own supplier, although a corresponding hedging transaction was concluded in good time, the provider has the right to withdraw from a contract with the customer. The customer will be informed immediately and any services received, in particular, payments, will be reimbursed.
If the goods are lost due to the buyer’s own fault or if the goods are damaged due to the buyer’s own fault, the seller is not liable for this.
Terms of delivery: Our goods are dispatched 2 days a week.
Free Local Delivery
This option is only possible for the municipality of B-4780 St. Vith. To do this, select “Shipping” during the checkout and “Local delivery” in the next step. You will not be charged any shipping costs. We will deliver the package to you personally and free of charge. We will contact you to arrange a delivery date.
Returns and Exchanges
Would you like to return or exchange your product? Contact us and download the return form below. You must fill this out completely and enclose it with your return. You can return your item (s) to the return address below within 30 days of receipt. If we have successfully received your return and it meets the return conditions, you will receive a refund within 14 working days to the account number you used for payment. But since we want to avoid wasteful shopping, the buyer bears the return shipping costs. In this way, we make sure that our customers don’t just shop “just for fun” and then simply send them back later, but order with care and love.
Exchange Policy
We generally do not offer exchanges. Should you have made a mistake (e.g. wrong size of the case) and you would like a different item, you must fill out the return request form and send it back with the goods. If your return meets the conditions, we will refund the purchase price. You can place a new order for the desired item in our shop.
Return and Exchange Conditions
- Items must be returned within 14 days of receipt.
- The products are in their original condition (not washed, worn and undamaged)
- The item must not show any signs of use (if it is a product with signs of use, we can see from the photos which signs of use were originally present)
- Return costs are at your own expense
- The article must be provided with all original labels (if available).
- Returns are at your own risk: we are not responsible for any lost returns. We therefore strongly advise you to return your package with a tracking number so that you have proof of shipment!
Unfortunately, if an item does not meet our return or exchange policy, you cannot return/exchange it. We cannot process the returned item and no refund will be initiated.
If you would like to get the returned item back, you must indicate so and you will be responsible for the shipping costs.
Return address:
ED Tankstelle Grunow
zH Yannick Rocha Viveiros
425 post office
Auerstraße 31
54608 Bleialf
Germany
Return Request Forms
Guarantee
Consumers have a statutory right to liability for defects in accordance with the relevant provisions of the German Civil Code (BGB) for the services offered. If there is a deviation from this, the warranty is based on the provisions in the General Terms and Conditions (GTC). If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The provider is granted that he can choose between repair or new delivery in the event of supplementary performance if the goods are new and the customer is an entrepreneur. If the customer is an entrepreneur, the warranty is excluded for used goods. If the customer is a consumer, the warranty period for used goods is limited to one year. This does not apply to claims for damages by the customer due to injury to life, limb, health, or essential contractual obligations that must necessarily be fulfilled to achieve the contractual objective. This also does not apply to claims for damages after a grossly negligent or willful breach of duty by the provider or his legal representative or vicarious agent. Otherwise, the statutory provisions apply.
If the customer notices the defect in the goods more than six months after purchase, the customer must prove that the item was defective when it was handed over.
Drafting of Contracts
If the customer is an entrepreneur, the risk of accidental loss and/or accidental deterioration of the goods is transferred to the customer when the goods are handed over, or when the goods are dispatched to the selected service provider. The customer has no way of directly accessing the stored text of the contract. The customer can correct errors in the entry during the ordering process. To do this, he can proceed as follows: To do this, he can proceed as follows: Remove article or press + and – via email: yamira86@hotmail.com or via mobile number: +32 479 03 00 41
Right of Withdrawal and Customer Service
Revocation Instructions
Right of Revocation: You have the right to revoke this contract within fourteen days without giving a reason.
The withdrawal period is fourteen days from the day
- In the case of a sales contract: on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
- In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately: on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.
- In the case of a contract for the delivery of goods in several partial shipments or pieces: in which you or a third party named by you who is not the carrier has or has taken possession of the last partial shipment or the last piece.
- In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party named by you who is not the carrier has taken possession of the first goods.
If several alternatives come together, the last point in time is decisive.
In order to exercise your right of withdrawal, you must inform us (Yamira8692, Rani Michels, Büchelstraße 10, St. Vith, Belgium, yamira86@hotmail.com / +32 479 03 00 41) by means of a clear declaration (e.g. a letter sent by post or email ) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery we offer to have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that
If the goods are lost when they are returned due to the buyer’s own fault, all payments that we have previously received from him cannot be returned.
You must send the goods to Rani Michels, Büchelstrasse 10, St. Vith, Belgium, yamira86@hotmail.com / +32 479 03 00 41 immediately and in any case no later than fourteen days from the day on which you inform us about the cancellation of this contract .com to send back or hand over to us. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to check the nature, properties, and functionality of the goods.
You can reach our customer service at:
Rani Michels,
Büchelstrasse 10, 4780 St. Vith, Belgium,
yamira86@hotmail.com
+32 479 03 00 41